Empathy Hoodie Collegiate Embroidered - Carbon Grey

Returns Policy

At World Healing Club, we strive to make people happy, especially our customers! We’re a small company that is constantly learning and growing, so we appreciate your feedback and help learning how we can become better.

All our orders go through a 3-step quality check before we ship them out. However, if a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and provide a free replacement.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at support@worldhealingclub.com. You’ll simply need to provide your email and order ID as well, so that we may locate your order.

Once your return request is approved, we’ll send you instructions on how and where to send your package. Unfortunately, we cannot accept items sent back to us without an approved return request. Please note that return shipping is at the buyer’s expense except for damaged or misprinted items.

You can always contact us for any return question at support@worldhealingclub.com.

Lost or Returned Items:

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Address - If you have provided an address that is considered insufficient by the courier, the shipment will be returned to our facility.

Unclaimed - Shipments that go unclaimed and are returned to our facility will incur a reshipment cost.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@worldhealingclub.com.